"Rob has a natural ability to build rapport and trust with people. First, Rob is an outstanding listener, who puts people at ease with his demeanor and truly listens to what is being shared. He asks probing questions in a respectful and sensitive manner while validating people's feelings, thoughts and opinions. These questions help Rob find avenues to help as well as helping the individual to proceed deeper into their thoughts, taking a more in-depth and often more objective look at their scenarios. Second, Rob summarizes what is shared with him before speaking or replying to ensure he fully understands the situation or problem. This makes Rob's guidance effective and pointed, greatly increasing success. Finally, Rob is outstanding at meeting people where they are at in their struggles or recovery. Rob does not judge and Rob does not make people feel less than anyone or anything else. Rob's own personal trauma was derived from combat action. However, he was able to directly relate to people whose trauma came from what some may deem as a less traumatic place. Numerous people expressed that they expected to feel like their trauma was not as severe as Rob's but that he reassured them that all trauma is worthy of respect and care."